This Privacy Policy applies to all users of dan999, including visitors who browse without registering and players with active accounts. By using any part of the platform, you agree to the data practices described here. If anything is unclear, contact our support team before continuing.
1. Introduction
dan999 is an online gaming and sports betting platform serving players in Pakistan. We understand that handing over personal information — even just a name and phone number — involves a degree of trust. This Privacy Policy is our commitment to explaining clearly how that information is handled.
When you register on dan999, deposit funds in PKR, place bets on Cricket or PSL matches, spin a slot, or simply browse the platform, certain data is generated and collected. This policy covers all of that. It is written in plain English because we believe everyone should understand what happens to their data, not just lawyers.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming page.
2. Data We Collect
The types of personal data dan999 may collect are grouped below:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration and KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | JazzCash / Easypaisa number, bank account details, transaction history | Deposits and withdrawals |
| Account Data | Username, login history, account balance, betting history | Ongoing platform use |
| Technical Data | IP address, device type, browser, OS, session timestamps | Every platform visit |
| Usage Data | Pages visited, games played, features used, click patterns | Ongoing platform use |
| Communications Data | Support chat logs, email correspondence | When you contact support |
We only collect information that is necessary and relevant. We do not collect sensitive categories of data such as medical records, political opinions, or religious beliefs.
3. How We Collect Your Data
Data is collected through the following means:
- Direct submission: Information you enter when registering, completing KYC verification, making a deposit, requesting a withdrawal, or contacting support.
- Automated collection: Technical and usage data gathered automatically whenever you visit the platform via the website or mobile app, using cookies and similar tracking technologies (see Section 7).
- Third-party payment processors: When you complete a transaction via JazzCash, Easypaisa, Raast, or a bank transfer, we receive confirmation data from the payment provider to verify your deposit or process your withdrawal. We do not receive or store your full payment credentials.
- Identity verification services: During KYC, we may use third-party document verification tools to confirm the authenticity of submitted identification documents.
4. How We Use Your Data
The data we collect is used for specific, legitimate purposes only. We do not sell personal data. The main purposes are:
- Creating and managing your account, and verifying your identity before processing withdrawals.
- Processing deposits and withdrawals in PKR through your chosen payment method.
- Delivering the gaming and betting experience — from Slot Games and Fish Games to Cricket and PSL sports betting markets.
- Sending account notifications such as deposit confirmations, withdrawal status updates, and security alerts.
- Applying responsible gaming tools — including deposit limits, session reminders, and self-exclusion — based on your account settings and usage patterns.
- Investigating and resolving disputes, fraud, or suspected rule violations.
- Improving the platform based on how players actually use it — which features they use most, where they encounter problems, and how navigation flows.
- Sending promotional communications about bonuses and offers, where you have not opted out (see Section 10 for how to opt out).
- Complying with any legal obligations applicable to the operation of an online gaming platform.
We will never use your data for purposes that were not disclosed to you at the time it was collected, without first informing you and, where required, obtaining your consent.
5. Sharing Your Data
dan999 does not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
5.1 Payment Processors
To complete transactions, we share the minimum necessary information with payment service providers such as JazzCash, Easypaisa, Raast, and participating banks. These providers operate under their own privacy policies and are bound by applicable financial services regulations.
5.2 Identity Verification Providers
During KYC, your identity documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and only for the purpose of verification.
5.3 IT and Infrastructure Providers
Hosting, security, and platform infrastructure services may process some data as part of delivering the platform. These providers act as data processors under our instructions and are contractually bound to appropriate data protection standards.
5.4 Legal Obligations
We may disclose personal data if required to do so by law, court order, or in response to a legitimate request by relevant authorities. In such cases, we will disclose only the minimum data required and will inform you where legally permitted to do so.
6. Payment Data
Financial data is treated with the highest level of care. When you make a deposit or request a withdrawal, the transaction passes through your chosen payment channel — JazzCash, Easypaisa, Raast, bank transfer, or card. dan999 receives confirmation of the transaction and records the amount, timestamp, and payment method type for your account. We do not store full account numbers, IBAN details, or card numbers on our systems.
All financial transactions are processed in PKR. For security purposes, withdrawals are only paid to the same payment method used for the corresponding deposit wherever possible. This is a standard industry safeguard to prevent funds being redirected to accounts you do not own.
7. Cookies and Tracking Technologies
dan999 uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a summary of the types of cookies used:
- Essential cookies: Required for core functions like keeping you logged in, remembering your session, and processing transactions. These cannot be disabled without breaking platform functionality.
- Analytics cookies: Help us understand which pages are visited most, where players drop off, and how the app performs on different devices. This data is aggregated and not linked to your identity.
- Preference cookies: Remember your settings such as language preference and notification options so you do not have to reset them every visit.
- Security cookies: Used to detect unusual login behaviour and protect your account from unauthorised access attempts.
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform. Blocking analytics or preference cookies will not prevent you from playing or transacting.
8. Data Retention
We keep your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal obligations. Specific retention periods include:
- Account data: Retained for the lifetime of your account, plus a period following closure for audit and legal compliance purposes.
- Transaction records: Financial records including deposit and withdrawal history are retained for a minimum period in line with standard financial recordkeeping requirements.
- KYC documents: Identity verification documents are retained for the period required following account closure. Copies are stored securely and access is restricted to authorised personnel only.
- Support communications: Chat logs and email correspondence are retained for a reasonable period to allow dispute resolution and quality review.
- Technical and usage logs: Server logs and session data are typically retained for a shorter period unless required for an ongoing investigation.
When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked to you personally.
9. Data Security
Protecting your personal and financial data is a core responsibility we take seriously. The security measures in place at dan999 include:
- Encryption of data in transit using TLS (Transport Layer Security) across all platform communications.
- Secure storage of sensitive account and financial data with access restricted to authorised personnel only.
- Two-factor authentication options for account login to reduce the risk of unauthorised access.
- Regular security reviews and vulnerability assessments of platform infrastructure.
- Internal policies that limit who can access personal data and for what purpose.
While we use robust security measures, no online system can guarantee 100% security. You also play an important role in protecting your account — use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been compromised.
If you suspect unauthorised access to your account, contact our support team straight away. We can temporarily freeze your account to prevent any transactions while the matter is investigated.
10. Your Data Rights
As a dan999 player, you have meaningful rights over your personal data. These are not just technical legal obligations — we genuinely want you to feel in control of your information. Your rights include:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Ask us to correct inaccurate or incomplete personal information on your account.
Right to Erasure
Request deletion of your data where it is no longer needed, subject to legal retention requirements.
Right to Object
Object to your data being used for marketing communications at any time — simply contact support or update your account preferences.
Right to Portability
Request your account and transaction data in a structured, machine-readable format.
Right to Restriction
Ask us to limit how we use your data while a dispute or review is ongoing.
To exercise any of these rights, contact our support team with your registered mobile number or email address for verification. We will respond within a reasonable timeframe. We may need to verify your identity before fulfilling a request to protect against fraudulent access.
11. Minors and Under-18 Players
dan999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered on dan999, please contact our support team immediately. We will investigate and close the account, returning any deposited funds to the payment source used.
We use age verification checks during registration and KYC to identify and remove underage players. If an account is found to belong to a minor at any stage, it will be closed regardless of account activity or balance status.
12. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in our data practices. When meaningful changes are made, we will notify registered players via their registered mobile number or email address and will update the "Last Updated" date at the top of this page.
Continuing to use dan999 after a policy update takes effect means you accept the revised terms. If you disagree with a material change, you should stop using the platform and contact support regarding your account and any remaining balance.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with the dan999 support team. We take all data-related queries seriously and aim to respond promptly.
Reach out to us at [email protected] — available seven days a week. Please include your registered mobile number in your message so we can locate your account and respond accurately.
Why Your Privacy Is Safe With Us
Six core commitments that shape how dan999 handles every piece of personal information.
No Data Selling
Your personal information is never sold, rented, or traded to third parties for commercial purposes. We collect data to run the platform — not to monetise your profile.
Encrypted Transactions
Every deposit and withdrawal — whether via JazzCash, Easypaisa, Raast, or bank transfer — is processed over an encrypted connection. Your PKR transactions are protected end-to-end.
One-Time KYC
Identity verification is a one-time process. Once your CNIC is confirmed, you will not be asked to re-submit documents unless there is a specific account security reason to do so.
You Control Your Data
Access, correct, or request deletion of your personal data at any time by contacting support. Your rights are real and actionable — not buried in impossible processes.
Minimal Data Collection
We collect only what is genuinely necessary. There are no surveys asking for your lifestyle, habits, or opinions. Registration needs a name, contact, and date of birth — nothing more.
Easy Marketing Opt-Out
If you do not want to receive promotional messages about bonuses, PSL betting offers, or new game launches, you can opt out at any time via account settings or by contacting support.
Ready to Join dan999?
Now that you know how your data is protected, take the next step. Registration is free, deposits and withdrawals are in PKR, and the full game library is one download away.